Service Quality Commitment
To meet customers' demand for uninterrupted operation, Huiyeda has more than 12 offices (including service centers) across the country. Relying on its well-trained technical service team, Huiyeda provides customers with personalized and comprehensive pre-sales, in-sales services and the most reliable after-sales support.
Huiyeda is committed to pursuing products and solutions best suited to market development. Through optimal marketing models and sales platforms, we work closely with customers to jointly create a smarter and safer future and pursue sustainable development hand in hand.
1. All products sold by our company comply with relevant national technical standards or industrial standards.
2. Strictly certified by ISO quality system and CQC quality certification, with relevant technical documents provided, including installation manuals, packing lists, Chinese user manuals, certificates of conformity, etc.
1. One-year warranty and lifetime maintenance.
2. 12 service outlets nationwide with full coverage; response within 2 hours and on-site service by engineers within 48 hours.
3. Maintenance response procedure: receive user repair request — carry out maintenance within the specified time — analyze daily maintenance reports and file records — provide maintenance support composed of technicians and technical managers.
We provide professional one-stop OEM/ODM customized services with a mature system for R&D, production and quality control.
For OEM, we carry out production in accordance with customers’ drawings and standards, ensuring stable quality and on-time delivery.
For ODM, we offer full-process customization from appearance design and function development to mass production, helping to create differentiated products.
1. Within Warranty Period
During the contract-specified warranty period, in the event of equipment or engineering quality issues found during unpacking inspection, installation, commissioning and trial operation, we provide free three-guarantee services: repair, replacement and return until the products meet quality requirements.
2. Beyond Warranty Period
We provide **lifetime technical support**. For damaged components, we offer spare parts at reasonable prices. If customers require product improvement or capacity expansion, we provide necessary equipment and technical services for upgrades at preferential prices.
1. In accordance with the contract signed with customers, we provide product installation, commissioning and technical support services. Our company may arrange technical engineers to provide full-process services until the system is commissioned.
2. If any questions arise during product operation, our company will respond within 2 hours. For technical problems that cannot be resolved by the customer, we will arrange technical engineers to rush to the site for handling within 48 hours based on the actual situation.
3. We may provide technical training services for product inspection, maintenance and operation personnel. The customer shall confirm the training participants and inform us in advance, and we will formulate a targeted training plan.
4. If the equipment still fails to operate normally after two repairs due to performance faults within the warranty period, our company will replace it with new equipment free of charge.
After the product is installed and operates normally, our company will provide the *Product User Manual* and other relevant operation instructions to help customers get familiar with product operation.
24/7 all-weather service
If you are not satisfied with our products or services, or have better suggestions, you may file complaints and suggestions to the after-sales service manager or sales personnel.
